Dispatch takes usually between 1-3 business days. Dispatch is when a product is ready and is picked up by our delivery partner. Delivery takes between 7-12 business days depending on location and it is subject to change due to weather and other uncontrollable events. * A valid phone number MUST be provided to guarantee delivery.
• Returns due to non-scheduling of delivery will be subject to a 20% restocking fee.
• Important: you must inspect the box containing your item before signing in case of evident damage to the packaging or hints that the contents may have been compromised, so the delivery ticket can be properly assessed with "Damage" or "Subject to Inspection".
We have enabled the pre-order feature to secure your furniture before it is restocked. Shipping is expected to start in 3-4 weeks from purchase. Sometimes we may have in stock some items listed as "pre-order", in which case they will be shipped in the act.
Once an item is picked up and processed by our delivery partner, Sofamania will provide the tracking information for your convenience.
Bulky items will likely leave and therefore delivered at the same time. Small items may be taken by a different carrier, creating an eventual latency on delivering your complete order. You will still be provided with the necessary information to track your packages. Should an item become suddenly out of stock, we will inform you before shipping for the necessary arrangements.
If your order contains several items, in which some are on a "pre-order" basis, we will ship in accordance to availability, meaning that we will ship as they become available.
We move fast when it comes
When an item(s) is processed and ready for delivery, our delivery partner will contact you via telephone to confirm your address and schedule a day and time for delivery. From there you could contact them for any shipping related matters. * Make sure you are present at the arranged time and day of delivery and that the phone number you provided is valid. Some items will be shipped through FedEx, in which case there won't be a follow up call as it is not possible to arrange delivery; you will receive a tracking number to follow your package(s).
It is definitely not normal, unless weather is playing some tricks on the road. You should track your order and eventually contact our delivery partner. You can also contact our Customer Support at 1-800-564-0739 and/or firstname.lastname@example.org
We would advice for you to be present at the arranged delivery date so there is no delays on enjoying your Sofamania product(s). Remember that our free-of-charge service is curbside delivery only. 2nd attempt delivery will need to be rescheduled with delivery partner.
An error or mistake made somewhere along the delivery process, either human or computers. We got your back and we will get to the bottom of it, so do not hesitate on contacting Customer Support at 1-800-564-0739 and/or email@example.com
Depending on the condition of it (or them), you should considering making a donation to local foundations/non profits that may find a good use of your item(s). If their condition is somewhat embarrassing to donate, then make sure to contact your local "Bulky Item Pick Up" (this is a city service) and leave the items on the curbside or as instructed for pickup.
An error or mistake made somewhere along the boxing process can happen, and we apologize for that. Contact Customer Support at 1-800-564-0739 and/or firstname.lastname@example.org and we will provide the necessary assistance. *Do not try using parts that do not belong to your item(s) for a quick fix as it could compromise functionality and will void your warranty.
We have a thorough inspection process before dispatching, so damage is rare. Nevertheless, you should inspect your item(s) upon arrival for any and all details you may consider as "damage" and document it with photos. You have a maximum of 5 days to report delivery related damage(s) to both the carrier and us at Sofamania. Contact Customer Support at 1-800-564-0739 and/or email@example.com with your Name, Order Info, and Photos and we will find a prompt resolution.
While we believe that our products are amazing, in
Returns are a mixed hassle of costs and time, which unfortunately adds when the case is that you are unsatisfied with your purchase. We've seen customers taking a different action that may bring a more time/cost effective solution such as considering "Craigslist", "eBay" (pickup only) and the "
We have a thorough inspection process before dispatching, so misplacing an order/item is rare. Nevertheless, you should inspect your item(s) upon arrival for any and all details you may consider as "wrong" or misplaced and contact Customer Support at 1-800-564-0739 and/or firstname.lastname@example.org with your Name, Order Info, and Photos and we will find a prompt resolution.
If you suddenly changed your mind, you can cancel your order before is delivered and get
Just like delivery is curbside-based only, the pickup
Once a refund is made effective, it takes between 3-5 business days to show up in your account. For returns, the refund is usually processed once the item has arrived and inspected in our warehouse, so allow up to 15 days from item pickup to warehouse delivery.
Refund is made only to the original form of payment.
Once an order has been processed, there is little we can do. Contact us at Customer Support at 1-800-564-0739 and/or email@example.com so we can help
(Our policies have changed, please read)
The receipt of an order or an email order confirmation does not constitute the acceptance of an order or a confirmation of an order to sell.
IMPORTANT: In efforts to guarantee a safe transaction and avoid malicious/misuse of information, all orders are required to match billing and shipping. If you are using Paypal, make sure your shipping address is added into your account shipping options.
In order to improve your experience, we may collect data in order to understand the usage of our site (i.e. IP address, location, browser, operating system, platform). Sensitive information (such as payment information) is encrypted and protected with SSL, and we do not retain nor save such information.
The retail, list or suggested price displayed for products on sofamania.com represents the full retail price
You shall not engage in any activity directly or
You hereby agree to indemnify and save sofamania.com, our affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from such your use of sofamania.com or services (including but not limited to the display of your information on sofamania.com) or from your breach of any of the Terms. You hereby further agree to indemnify and save sofamania.com, our affiliates, directors, officers and employees harmless, from any and all losses, damages, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, as a result of any claims asserted by third party rights claimants or other third parties relating to information about such third parties and/or any of their goods and/ or services. You also agree further that sofamania.com is not responsible and shall have no liability to you, for any material posted by others, including defamatory, offensive or illicit material and that the risk of damages from such material rests entirely with you. sofamania.com reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with article.com in asserting any available defenses.
sofamania.com may share your information with third parties such as third party service providers, affiliated businesses, business units and other companies in order for it to conduct its business. For example sofamania.com may share your information for fulfilling orders, managing customer lists, analyzing data and marketing services.
All of our products have a 30-day warranty policy from the moment they are delivered. Should you need to claim warranty on any of your products, you should contact Customer Support at 1-800-564-0739 and/or firstname.lastname@example.org
We may disclose personal information when required by law or if strictly necessary to conform edicts of the law.
§ Revised September 12th, 2017 - Sofamania.