};
FREE U.S. SHIPPING ON ALL ORDERS 1-800-678-9930

FAQ - Frequently Asked Questions

Everything you need to know about Delivery, Return, Privacy and Terms of Use.

 

SOFAMANIA DELIVERY

Dispatch & Delivery

Dispatch takes usually between 1-3 business days. Dispatch is when a product is ready and is picked up by our delivery partner. Delivery takes between 7-12 business days depending on location and it is subject to change due to weather and other uncontrollable events. * A valid phone number MUST be provided to guarantee delivery.

• Returns due to non-scheduling of delivery will be subject to a 20% restocking fee.

Important: you must inspect the box containing your item before signing in case of evident damage to the packaging or hints that the contents may have been compromised, so the delivery ticket can be properly assessed with "Damage" or "Subject to Inspection".

Delivery Charges & Services

Sofamania pays for your shipping, therefore you are not charged for it! Have in mind that the free-of-charge service provided is curbside delivery only, which means that the carrier/driver is not responsible for in-house delivery and/or any required assembly. Make sure neighbors, family and/or friends are there to assist you if needed.

Order Tracking

Once an item is picked up and processed by our delivery partner, Sofamania will provide the tracking information for your convenience.

More Than One Item?

Bulky items will likely leave and therefore delivered at the same time. Small items may be taken by a different carrier, creating an eventual latency on delivering your complete order. You will still be provided with the necessary information to track your packages. Should an item become suddenly out of stock, we will inform you before shipping for the necessary arrangements.

Change Of Address

We move fast when it comes to prepare orders and ship them. If you need to do a sudden change of address contact Customer Support at 1-800-678-9930 and/or info@sofamania.com at your earliest convenience. By 5:00 PM (PST) most orders from the day will likely be on their way. * If your payment was made through Paypal, due to their customer protection policies it is not possible to change the address once the order has been placed. Contact Customer Support for further assistance.

Communications With Our Delivery Partner

When an item(s) is processed and ready for delivery, our delivery partner will contact you via telephone to confirm your address and schedule a day and time for delivery. From there you could contact them for any shipping related matters. * Make sure you are present at the arranged time and day of delivery and that the phone number you provided is valid.

Delivery Taking Longer Than Expected?

It is definitely not normal, unless weather is playing some tricks on the road. You should track your order and eventually contact our delivery partner. You can also contact our Customer Support at 1-800-678-9930 and/or info@sofamania.com

Not There To Receive Goods

We would advice for you to be present at the arranged delivery date so there is no delays on enjoying your Sofamania product(s). Remember that our free-of-charge service is curbside delivery only. 2nd attempt delivery will need to be rescheduled with delivery partner.

Order Marked As Delivered Although Never Received

An error or mistake made somewhere along the delivery process, either human or computers. We got your back and we will get to the bottom of it, so do not hesitate on contacting Customer Support at 1-800-678-9930 and/or info@sofamania.com

What Should I Do With Old Furniture?

Depending on the condition of it (or them), you should considering making a donation to local foundations/non profits that may find a good use of your item(s). If their condition is somewhat embarrassing to donate, then make sure to contact your local "Bulky Item Pick Up" (this is a city service) and leave the items on the curbside or as instructed for pickup.

Missing Parts

An error or mistake made somewhere along the boxing process can happen, and we apologize for that. Contact Customer Support at 1-800-678-9930 and/or info@sofamania.com and we will provide the necessary assistance. *Do not try using parts that do not belong to your item(s) for a quick fix as it could compromise functionality and will void your warranty.

Damages

We have a thorough inspection process before dispatching, so damage is rare. Nevertheless, you should inspect your item(s) upon arrival for any and all details you may consider as "damage" and document it with photos. You have a maximum of 5 days to report delivery related damage(s) to both the carrier and us at Sofamania. Contact Customer Support at 1-800-678-9930 and/or info@sofamania.com with your Name, Order Info, and Photos and we will find a prompt resolution.

 

SOFAMANIA RETURNS & REFUNDS

"I Would Like To Return What I Ordered"

While we believe that our products are amazing, in taste there's nothing written and you have 30 days (from delivery date) to return your item and get a full refund. Have in mind that to make this effective, we must receive the item(s) in its original packaging/box only, after which your refund will be processed. A 20% return processing fee will be deducted from your refund.

For Your Consideration

Returns are a mixed hassle of costs and time, which unfortunately adds when the case is that you are unsatisfied with your purchase. We've seen customers taking a different action that may bring a more time/cost effective solution such as considering "Craigslist", "eBay" (pickup only) and the "letgo" app for reselling the item. Now, this is just a suggestion for you to get your money back faster than through the regular channel of returning an item; we will always do our best to assess all the issues and take care of you.

What You Received Is Not What You Ordered

We have a thorough inspection process before dispatching, so misplacing an order/item is rare. Nevertheless, you should inspect your item(s) upon arrival for any and all details you may consider as "wrong" or misplaced and contact Customer Support at 1-800-678-9930 and/or info@sofamania.com with your Name, Order Info, and Photos and we will find a prompt resolution.

Cancel An Order

If you suddenly changed your mind, you can cancel your order before is delivered and get full refund, with a 20% restocking fee. Remember that we move fast and once the item(s) are out for delivery, the refund process can only be made once we receive the goods back.

Collecting Items From You

Just like delivery is curbside-based only, the pickup applies in the same manner. Only items in original box will be picked up. It can take up to 5 business days for the carrier to contact you in this regard.

Refund Processing Time

Once a refund is made effective, it takes between 3-5 business days to show up in your account. For returns, the refund is usually processed once the item has arrived and inspected in our warehouse, so allow up to 15 days from item pickup to warehouse delivery.

Refund In Accordance To Payment Method

Refund is made only to the original form of payment.

Want To Change An Order

Once an order has been processed, there is little we can do. Contact us at Customer Support at 1-800-678-9930 and/or info@sofamania.com so we can help determining how to proceed.

 

SOFAMANIA TERMS OF USE

Order Acceptance

The receipt of an order or an email order confirmation does not constitute the acceptance of an order or a confirmation of an order to sell. Sofamania reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior the acceptance of any order.

Information

 In order to improve your experience, we may collect data in order to understand the usage of our site (i.e. IP address, location, browser, operating system, platform). Sensitive information (such as payment information) is encrypted and protected with SSL, and we do not retain nor save such information.

Pricing

The retail, list or suggested price displayed for products on sofamania.com represents the full retail price on the listed product itself, suggested by the manufacturer or estimated in accordance to standard industry valuing; or the estimated retail value compared to a matching item offered elsewhere. Sale pricing is a representation of sofamania's own promotional efforts, where pricing and availability are subject to change without notice.

Use And Access

You shall not engage in any activity directly or indirectly which undermines the integrity of the computer systems, networks and/or other electronics of sofamania.com and/or of other users of sofamania.com. You shall not gain and/or attempt to gain unauthorized and/or unlawful access to sofamania.com's computer systems and networks and/or any and all data or information therein. You agree to use sofamania.com for your personal use only and shall in no event use any or all of the information, text, images, graphics, video clips, sound, directories, files, databases, listings etc. obtained on or through article.com for commercial purposes of any sort, nor for copying, reproducing, downloading, compiling whether directly, indirectly. Use of any content on sofamania.com for purposes other than appearing in these Terms is prohibited.

Copyright And Trademarks

All content in sofamania.com or made available by the latter, such as text, logos, graphics, images, videos, audio, digital downloads and data is property of sofamania.com or our content supplier. This material is protected by International copyright laws and it is exclusive property of sofamania.com. "Sofamania", "sofamania.com" and related icons and logos are registered trademarks of Sofamania and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized use of any sofamania proprietary marks is strictly prohibited.

Indemnity

You hereby agree to indemnify and save sofamania.com, our affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from such your use of sofamania.com or services (including but not limited to the display of your information on sofamania.com) or from your breach of any of the Terms. You hereby further agree to indemnify and save sofamania.com, our affiliates, directors, officers and employees harmless, from any and all losses, damages, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, as a result of any claims asserted by third party rights claimants or other third parties relating to information about such third parties and/or any of their goods and/ or services. You also agree further that sofamania.com is not responsible and shall have no liability to you, for any material posted by others, including defamatory, offensive or illicit material and that the risk of damages from such material rests entirely with you. sofamania.com reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with article.com in asserting any available defenses.

 

SOFAMANIA PRIVACY POLICY

Privacy

We respect and understand your privacy rights and will handle all information collected in a responsible and reasonable manner. Your interaction and use of sofamania.com is governed by this Privacy Policy.

Sharing Of Information

sofamania.com may share your information with third parties such as third party service providers, affiliated businesses, business units and other companies in order for it to conduct its business. For example sofamania.com may share your information for fulfilling orders, managing customer lists, analyzing data and marketing services.

Use Of Cookies

By using our website, you agree to the use of cookies by sofamania.com, which is data sent and stored in your computer. This allows a faster, intuitive and improved experience over time. You can always change your browser settings and block cookies.

Warranty Information

All of our products have a 30-day warranty policy from the moment they are delivered. Should you need to claim warranty on any of your products, you should contact Customer Support at 1-800-678-9930 and/or info@sofamania.com

Legal Disclaimer

We may disclose personal information when required by law or if strictly necessary to conform edicts of the law.

Amendments to Privacy Policy

With all things considered, sofamania.com keeps up with new regulations, business operations, law and any other reasons that may be considered appropriate by sofamania.com, reason why this Privacy Policy is subject to change at any time. The version posted on this website is the applicable one, therefore the most current version.

 

§ Revised Jan 20th, 2017 - Sofamania.