I was so in love with the sofa on the site. I received it I was in love with the color. It was neatly packed but once I started putting it together I notice the screws were to small, it was missing pre drilled wholes, also it was missing latch parts on the arm rest. The sofa itself was alil hard.
Customer service when I called was very pleasant and helpful.
love the sofa. Great quality and price. However the two pieces came from two different manufacturers and therefore didn’t match as far as color. One side was darker fabric. Customer dservice was terrific. I was given the option of returning the sofa and given a new one or a substantial discount. I chose the discount as the sofa was quite involved in putting together and would have been too much trouble to take apart and Rebox etc. It is being used for my mom cave so I wasn’t overly fussy about the fabric not exactly matching so I decided to keep it and love it despite the flaw. I received the refund within three days of my complaint. Very good customer service and I would purchase again from this company. I would only suggest that both pieces come from the same manufacturer to avoid this problem.
Still waiting for right box 2 to arrive. The original box #2/2 was red, not black so it was returned.