Ordered a couch.... waited 3 weeks....I finally called and they said that the item was 'out of stock' and that I could wait another month to get it or order something else. I asked if they could give me some credit for my trouble and they gave me 5% off and assured me it would be shipped the following day. Never received an email with a tracking number until I called again. When the second couch was delivered it had two holes in it! My credit card was also not credited from the first couch! Absolutely ridiculous!